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Privacy Policy

Effective Date: February 17, 2026

Arrival Systems ("Company," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, use our services, or opt in to receive communications from us.

1. Information We Collect

We may collect the following information:

  • First and last name
  • Email address
  • Phone number
  • Legal Business Name
  • Usage data (IP address, browser type, pages visited, time on site)

We collect this information when you:

  • Submit a contact form or book a consultation.
  • Explicitly opt in to receive SMS communications.
  • Interact with our professional IT and automation services.

2. How We Use Information

We use collected information to:

  • Provide IT consultancy, communication, and automation services.
  • Respond to inquiries and schedule consultations.
  • Send service-related notifications and appointment reminders.
  • Send marketing communications (only if you have provided express written consent).
  • Comply with legal and regulatory obligations.

3. SMS and Mobile Messaging Privacy

Arrival Systems is committed to compliant messaging practices in alignment with A2P 10DLC regulations.

  • Consent: By providing your phone number and checking the opt-in box on our forms, you provide express digital consent to receive text messages from Arrival Systems.
  • Non-Sharing of Mobile Data: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
  • Service Providers: Sharing with subcontractors for support services (such as CRM platforms or delivery aggregators) is permitted solely for the purpose of fulfilling service delivery to you.
  • Opt-Out: You may withdraw SMS consent at any time by replying STOP to any message. For assistance, reply HELP.

4. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information. We only share data in the following limited circumstances:

  • Service Providers: We may share information with trusted third-party vendors who assist us in operating our website and conducting our business, so long as those parties agree to keep this information confidential and adhere to the SMS privacy restrictions outlined in Section 3.
  • Legal Requirements: We may disclose information when required by law or to protect the rights, property, or safety of Arrival Systems or others.

5. Data Retention and Security

  • Retention: We retain personal data only as long as necessary to fulfill service obligations and comply with legal requirements.
  • Security: We implement commercially reasonable administrative, technical, and physical safeguards to protect your data. However, no method of transmission over the internet is 100% secure.

6. Your Rights and Choices

You have the right to:

  • Request access to or a copy of your personal information.
  • Request the correction or deletion of your data.
  • Withdraw consent for SMS or email marketing at any time.

To exercise these rights, please contact us at support@arrival.systems.

7. Children's Privacy

Our services are not directed to individuals under 13 years of age. We do not knowingly collect personal information from children.

8. Policy Updates

We may update this Privacy Policy periodically. Changes become effective immediately upon posting to our website.

9. Contact Information

Arrival Systems
Loudon, Tennessee, United States
Email: support@arrival.systems
Website: https://arrival.systems